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Midas Shoes are pleased to offer FREE delivery over $65. Orders under $10 will be chaged a $10 shipping fee.
Please visit our Delivery page for Australian and Internation delivery timeframes.
We deliver to most addresses within Australia. We do not deliver to Parcel Lockers or Click & Collect locations.
For all delivereies in Australia, authority to leave is preselected at checkout so at the time of delivery, you will not need to be present and your parcel will be left in a safe place if the driver deems it is safe to do so. If you have unticked this option, you will be required to sign for the parcel.
Please note: If unattended or the driver deems the location is not safe to leave the parcel, your order will be delivered to your nearest post office for collection. If this occurs you will receive details from Australia Post with the collection information.
We start processing and packing your order as speedily as possible after you click ‘Place Order’. This helps us to send your goods quickly but this also means that we’re unable to make changes to your order, including delivery address, changing colours and sizes or removing items.
We ship internationally to New Zealand only. This will incur a $15 delivery fee. Other than New Zealand Midas only delivers within Australia.
Midas is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn't available, or we are unable to fulfil your order, we will notify you and provide a full refund.
We start processing and packing your order as quickly as possible after you click ‘Place Order’. This helps us to send your goods quickly but this also means that we're unlikely to be able to make changes to your order, including delivery address, changing colours and sizes or removing items.
Due to this quick turnaround process, it's important you contact us on 1800 020 089 as soon as you realise there's a mistake so we can see if we can help!
Once your online order is dispatched you will receive an email from Australia Post to your nominated email address. This will include your delivery details, tracking number and a link that will allow you to track the status of your delivery. Should this be missing, please check your junk/spam folder in your email.
Orders containing more than one item may receive more than one tracking number and may be delivered at different times from our warehouse and store locations.
If you're not 100% satisfied with your purchase, you can return your unworn item(s) in original packaging within 30 days of purchase. We will happily issue a refund, credit note or an exchange in store, with receipt or proof of purchase. All refunds will be processed to your original form of payment.
Items purchased on promotion may have additional terms and conditions. Please refer to our promotion's terms and conditions page.
To be eligible for a refund or exchange, the product mu\st be
How long does the return process take?
Depending on your method of delivery, it can take up to 10 working days for your returned goods to arrive at the Midas warehouse.
Once the goods have been received, they will be evaluated to see if they are eligible for a refund, this process can take 4-6 business days. You will be notified by email if the refund is approved and it will then be processed.
Depending on your banking institution, your refund will appear in your account approximately 1-7 business days after it has been processed.
We reserve the right to decline an item for a refund if:
The return was made after 30 days
The products are marked, damaged or show signs of wear
The products are not returned in their original and undamaged box or packaging
We will contact you if any items are not eligible for a refund.
Refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents for change of mind:
· Original store tax receipt (paper, electronic or photograph will be accepted)
· Online Tax Invoice (order confirmations will not be accepted)
· Packing slip included in all online purchases
· Original return/exchange receipt
Please note that our team members are not responsible for proving your purchase. You must supply the proof of purchase, which our team members can validate.
Please visit our Returns page and follow the instructions provided.
This can be found on your order confirmation email sent to you at the time you place your order.
Yes, we offer exchanges for purchases made online and in store. To exchange your order please visit your nearest store. We cannot accept online orders for exchange in our David Jones concession stores.
Please note if you wish exchange an item from an online order for an item of lesser value, we will need to refund your original order in full and you will need to make a new purchase.
Your refund will then be processed back to the original payment method used at the time of purchase within 7 business days of the exchange being registered in-store. Unfortunately, orders paid with Afterpay are not eligible for an exchange, these orders must be refunded in full and then a new purchase made.
All our product comes with guarantees that cannot be excluded under Australian Consumer Law. You’re entitled to a replacement or refund for a major failure. You’re also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality, but the failure does not amount to a major failure.
If you believe your product to be faulty, please contact our Customer Service Team via email at e-store@midasshoes.com.au, or by phone on 1800 020 089 (AUS) between 9am and 4pm (AEST) Monday to Friday (excluding public holidays).
We may request photos of the faulty claim prior to approving the return. We may also consult with the supplier or manufacturer to determine if the item is faulty. If the item is found to be faulty, you will receive a full refund for that item including the delivery charge unless the delivery charge has been previously refunded for that order.
Return of Faulty Products
If the problem has been identified as major failure, you are entitled to a replacement, repair or refund. Examples of major failure are when the product:
· has a problem that would have stopped you buying it had you known about it;
· is unsafe;
· is significantly different from the description of the product; or
· doesn’t do what we said it would do.
It does not include damage caused by misuse or returns simply due to change of mind.
If the problem is not major, we may choose to give you a free repair instead of a replacement or refund where possible.
If we cannot repair the product within a reasonable time period, you can choose a refund or replacement. We reserve the right to refuse to provide a refund, repair or replacement if the problem has, for instance, arisen because the product was misused by the customer.
Manufacturer’s Warranties
Some of our products come with an additional manufacturer’s warranty as indicated in the documentation provided with the relevant products. Should you wish to make any claim under a manufacturer’s warranty, you can do so directly with the relevant manufacturer. However, our friendly customer service team can also assist you with any enquiry of this nature.
In the case where a purchase is made using a gift card and the order is subsequently cancelled or requires a refund – We reserve the right to request proof of identity before reissuing a gift card. If a gift card/prepaid credit card was used in a purchase, please ensure that you retain the card/s until your order is physically received.
All sale items are eligible for a refund as long as they are in their original condition including tags and packaging. All online purchases that are being returned via the website must be lodged via the online returns portal. Alternatively, if purchased in store, you can return your shoes to the boutique or David Jones store that you purchased them from.
Items that were purchased during a sale, promotion or with a discount voucher or coupon will be refunded for the amount paid at the time for the item.
Midas accepts MasterCard, Visa, American Express, JCB, Union Pay, PayPal and Afterpay. Please note PayPal is not available in store.
You can apply your voucher code at the checkout after you've filled in your details, simply enter the code into the 'Voucher Code' box and click 'Apply'. Each voucher code has unique terms and conditions. If you're having trouble using your voucher, please contact our Customer Service Team.
Yes. Midas uses globally accepted best practice electronic and physical security measures and devices to protect your personal data and credit card information from unauthorised access. For more information regarding the security of your personal information, please read our Privacy Policy.
PayPal is a payment method for online purchases enabling buyers and purchasers to send and receive money online. PayPal has over 100 million member accounts in over 190 countries. One advantage of using PayPal is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card information to the merchant.For more information, please visit the PayPal website.
To place an order, simply select the item you wish to order, add the correct size to your bag and proceed to the checkout.
Unfortunately, due to the fast turnaround of our warehouse, once an order has been placed in the system, we are unable to cancel or make any changes. Please see our RETURNS page for information on how to return your order.
The stock on our website is an accurate reflection of the stock we have in our warehouse. Please contact us if you'd like to know if, or when, we'll get any additional stock of that particular shoe.
Please note: If the item is an already reduced item, we will not be restocking.
On the bottom of every newsletter we send there is an "Unsubscribe" link. Simply click "Unsubscribe" and it's as easy as that. We'll be sorry to see you go, however you can always re-subscribe at any time so you can be the first to know about sales and subscriber-only promotions.
We do keep an eye on our competitors’ prices and are in constant communication with our suppliers, however, due to our generous fast delivery and 30-day free return policies; we don’t match the short term price changes of other retailers.
We recommend you try the shoes on carpet to avoid scratching the soles and use a stocking or sock when trying on lighter coloured shoes, especially bridal shoes.
You can search the entire product range on site by using the search bar at the top right-hand corner of the screen. Alternatively you can use the filters on the left hand side of the screen when you’re browsing the categories for example. These will allow you to filter items by brand/category/colour/size/material so you can find what you're looking for faster!
We're sorry that you weren't able to complete your order. The stock on Midas is live and reflects what's available in real time. Placing an item in your shopping cart doesn't guarantee the purchase of an item. Until you've completed the checkout process another customer may have purchased the item, even if it's in your cart.
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